Acceptance of Terms
By accessing this website and requesting delivery services, you agree to be bound by these terms of use. If you do not agree with any part of these terms, you should not use this website or request services.
Service Description
This website facilitates connections between local farms and households seeking fresh produce. Services include coordination of farm harvests, aggregation of produce from multiple growers, and delivery to specified addresses within our service area.
Produce selection varies seasonally based on harvest availability. Specific items may be substituted with comparable alternatives when necessary due to weather conditions, crop performance, or quality standards.
Ordering and Delivery
Delivery requests submitted through website forms constitute service inquiries, not binding contracts. Service confirmation occurs via email response, at which point delivery arrangements become binding.
Delivery schedules depend on address location and route efficiency. Specific delivery windows are communicated after initial service request processing.
Customers must provide accurate delivery addresses and ensure accessibility during scheduled delivery periods. Failed deliveries due to inaccessible locations or incorrect address information may incur additional coordination fees.
Pricing and Payment
Prices listed represent per-delivery costs for specified collection types. Pricing includes produce sourcing, coordination, and delivery to your location.
Prices may change based on seasonal factors, transportation costs, or farm pricing adjustments. Active service users receive advance notification of pricing changes.
Payment terms and methods are communicated during service confirmation. Payment is generally required prior to scheduled delivery.
Service Modifications and Cancellations
Customers may pause or cancel service by providing notice at least three days prior to scheduled delivery. This allows appropriate coordination with farm harvest planning.
We reserve the right to modify service availability, delivery areas, or operational procedures with reasonable advance notice to active users.
Product Quality and Freshness
We coordinate with farms practicing sustainable growing methods and prioritizing quality. However, agricultural products naturally vary in appearance, size, and characteristics. Variation does not constitute quality deficiency.
Produce is sourced based on ripeness and quality standards rather than cosmetic uniformity. Items may show minor blemishes, irregular shapes, or size variation while maintaining excellent eating quality.
Concerns regarding product quality should be communicated within 24 hours of delivery for appropriate resolution.
Limitation of Liability
This service coordinates delivery of agricultural products subject to natural variation and seasonal availability. We do not guarantee specific items, exact quantities, or perfect cosmetic appearance.
Our liability is limited to the value of the specific delivery in question. We are not liable for indirect, incidental, or consequential damages arising from service use or product consumption.
Customers with food allergies or dietary restrictions should exercise appropriate caution. We cannot guarantee absence of cross-contamination or trace amounts of allergens.
Intellectual Property
Website content, including text, images, graphics, and design elements, is protected by copyright and other intellectual property rights. Unauthorized reproduction, distribution, or commercial use is prohibited.
You may view and temporarily download website content for personal, non-commercial purposes only.
User Conduct
When using this website, you agree not to:
- Provide false or misleading information
- Impersonate others or misrepresent affiliations
- Interfere with website operations or security measures
- Attempt unauthorized access to systems or data
- Use automated systems to access the website without permission
Third Party Links
This website may contain links to external resources for informational purposes. We do not control and are not responsible for content, privacy practices, or policies of third-party websites.
Dispute Resolution
Disputes arising from service use should first be addressed through direct communication via provided contact channels. We commit to reasonable efforts toward informal resolution.
If informal resolution fails, disputes shall be governed by New Zealand law and subject to the jurisdiction of New Zealand courts.
Service Area Limitations
Delivery services operate within specified geographic regions. Service availability depends on proximity to farm partners and route feasibility. We reserve the right to decline service requests outside viable delivery areas.
Force Majeure
We are not liable for service delays or failures resulting from circumstances beyond reasonable control, including but not limited to severe weather, natural disasters, transportation disruptions, or unforeseen agricultural complications.
Indemnification
You agree to indemnify and hold harmless the service, its operators, and farm partners from claims, damages, or expenses arising from your violation of these terms or misuse of services.
Severability
If any provision of these terms is found unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and remaining provisions shall remain in full effect.
Changes to Terms
These terms may be modified periodically to reflect operational changes or legal requirements. Material changes will be communicated through website notification. Continued service use after term modifications constitutes acceptance of updated terms.
Contact Information
Questions regarding these terms should be directed to:
Entire Agreement
These terms, together with our privacy policy and any service-specific agreements, constitute the entire agreement between you and Solar Tide regarding service use, superseding any prior agreements or understandings.